Orders and Returns
How to Place an Order
|By Phone:||Orders may be placed by calling toll free 800.227.2155 or 520.887.2155|
|Hours of Operation:||
Monday through Friday 6:00 am to 5:00 pm (MST)
All orders placed before 3:00 pm MST will be shipped the same day.
|By Fax:||520.229.6855, 24 hours a day. Attention: Sales Order Administration|
F.O.B. Tucson, customer is responsible for the product once it leaves the Ventana shipping department.
Freight is pre-paid and added to the Customer invoice. Ventana's payment terms are Net 30 days.
|Pricing and Invoicing:||
Please contact Customer Care regarding any pricing and invoicing questions. Order history and billing information is only available for 90 days.
Customers who do not have current valid state sales tax and use tax exemption certificates on file with Ventana will charge the statutory sales and use tax rate on all orders.
Ventana Return Policy
|How to Reach Us:||Please call Customer Care toll-free at 800.227.2155 or directly at 520.887.2155, and follow the prompts.|
PLEASE DO NOT THROW PRODUCT AWAY. When returning kits, you must include the entire kit to receive a credit. No credit will be issued without an RMA number. No credit will be issued for incorrect customer orders such as:
a. Wrong quantity ordered
b. Wrong part number ordered
|Pricing and Invoicing:||Please contact Customer Care regarding any pricing and invoicing questions. Order history and billing information is only available for 90 days.|