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Every Ventana instrument includes peace of mind.

You receive a vast scope of services when you invest in our instrumentation. When you bring a Ventana instrument into your lab, a team of world-class customer service experts comes with it. 24 hours a day, 365 days a year, the Ventana Customer Support Organization (CSO) is eager to help you deliver better, faster, safer performance in the crusade against cancer. We’re passionate about what we do because we share your desire to focus on the patient, innovate diagnostics, and improve lives.

Work with confidence, knowing the Ventana CSO is behind you every step of the way.

Our greatest reward is your satisfaction.

Our customer support organization has won the Ace Annual Customer Satisfaction Award for world class performance in 2007, 2008, and 2009. We appreciate the loyal customers we have today, and we look forward to creating successful partnerships with new ones.

Support you can count on:

  • 4500+ instruments in action at top labs
  • 110,000+ customer calls and support requests
  • 75% remote fix rate, to keep your lab running smoothly and efficiently, with minimal downtime
  • 7 out of 10 instruments covered by a Support and Maintenance Agreement specifically developed to meet your lab’s requirements and needs

Best-in-Class Support Services

Customer Benefits

  • Field-based applications and engineering support
  • Over 110 Engineering and Applications Specialists at your service
  • Customer support call center
  • Over 50 Call Center Specialists (Technical and Applications) at your service 24/7, 365 days a year, for instrument, reagent and software support
  • Support Lab
  • Optimized protocols for antibodies on your tissue
  • Customer care assay ordering support
  • Anytime ordering by phone, email, or fax

Contact Us

What can we do for you?

For urgent technical support, please call:

Phone: work 800.227.2155

 

If you have general inquiries or require non-urgent technical assistance, please email:

 

If you require non-urgent technical assistance for VANTAGE, please email:

 

If you require non-urgent technical assistance for Digital Pathology, please email:

 

If you require non-urgent technical assistance for DISCOVERY research products, please email: