Ventana Medical Systems - Ventana CareGiver

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CareGiver Remote Support

Because we understand the critical nature of the work you do for cancer patients, Ventana is pleased to offer our innovative histology remote instrument support, CareGiver now available on the Symphony H&E stainer, BenchMark ULTRA IHC/ISH stainer, and the BenchMark Special Stains platforms.

Proactive monitoring optimizes your customer support experience

Trust the support of your laboratory instrumentation to the partner that offers a proactive service strategy. VENTANA CareGiver remote monitoring helps keep your lab operating at peak performance.

This is how peak efficiency looks

  • Real-time remote instrument monitoring
  • Remote troubleshooting and training
  • Over-the-shoulder help from the VENTANA Customer Support Center
  • System software upgrades over a secure internet connection
  • Proactive customer contact to maintain optimum instrument performance levels