CareGiver Remote Support

Because we understand the critical nature of the work you do for patients, Roche is pleased to offer our innovative VENTANA CareGiver remote support for histology labs. This support is available for the VENTANA HE 600 system, VENTANA SYMPHONY H&E stainer, BenchMark ULTRA IHC/ISH stainer and the BenchMark Special Stains platform. CareGiver remote support is also incorporated into our digital pathology portfolio and available on the VENTANA Virtuoso software, the VENTANA iScan Coreo slide scanner and the VENTANA iScan HT slide scanner.



Proactive monitoring optimizes your customer support experience

Trust the support of your laboratory instrumentation to the partner that offers a proactive service strategy. CareGiver remote monitoring helps keep your lab operating at peak performance.


This is how peak efficiency looks

  • Real-time remote monitoring

  • Remote troubleshooting and training

  • Over-the-shoulder help from the Roche Customer Support Center

  • System software upgrades over a secure internet connection

  • Proactive customer contact to maintain optimum hardware and software performance in the lab